Shipping policy

When will I receive my order?

Orders with OohBox are carefully gift wrapped on an individual basis so please allow 48 hours for delivery*

With this in mind, all orders (UK Mainland only) placed with OohBox are sent via Next Day delivery* with our courier.

We will ship your OohBox to a UK Mainland address by DPD or Fedex for FREE.  For any out of area addresses including Highlands and Islands there are two options, either Royal Mail 1^st class signed for at £6.50 or if you want full tracking and visibility on your delivery you can upgrade to DPD at a cost of £12.

*Exclusions apply.  For Northern Ireland, Isle of Man, Scilly Isles, Highlands and Islands there is a delivery surcharge please ensure that you tick the relevant box at checkout if you are from any of these areas.  Deliveries to these areas may take slightly longer, but usually within 72 hours.

 

Do you ship orders internationally?

Unfortunately not.  Orders can be sent to addresses in the UK only.

 

What is your deadline for Next Day delivery?

As we are a small team we cannot guarantee next day delivery, however if your order is placed before 12 noon (weekdays) we will do our utmost to get your OohBox delivered next day.  For addresses in remote or offshore areas delivery will be on a 48 hour service.

 

Can I choose a specific time for my delivery?

Unfortunately we cannot guarantee a time however our courier will send you a notification in the morning of the day of delivery advising a delivery window, which is usually within 2 hours.  This service is not available for items sent using Royal Mail.

 

Will there be tracking on my order?

Yes.  When we despatch your order, you will receive a confirmation containing a tracking reference, allowing you to follow its journey.

 

What will happen if I’m not home for delivery?

Usually our courier will attempt to deliver to a neighbour or alternatively, they will re-attempt delivery the next working day.  Please be aware that re-attempts are limited so it is advisable that you provide a suitable delivery address where there is somebody available to receive your parcel.  For OohBoxes delivered by post you will receive a card if you are not home to sign.  This will instruct you on how and where you can retrieve your giftbox.  Gift boxes not collected from the Royal Mail will be returned to us.

 

I haven’t received my parcel!  What do I do now?

Remember you can keep any eye on the progress of your parcel through the network by clicking on the tracking link we send you.  Please remember that as above, on the occasion that our courier can’t deliver your parcel a re-attempt will be made.  For Royal Mail deliveries you will be carded with instructions on how and where to retrieve your parcel.

If you’ve not received your parcel within at least three working days, please do drop us a line at hello@ooh-box.co.uk and we’ll do everything we can to help you.

 

What happens if my gift box or its contents arrive damaged?

We have gone to great lengths to ensure that your gift box and its contents reach you in nothing less than perfect condition.  In the event that it doesn’t (and we’re so sorry about this!), please do drop us a line at hello@ooh-box.co.uk and a member of our friendly team will guide you through the next steps.

 

Can I get my order delivered to a PO Box?

Unfortunately not.  Due to the value of our gift boxes, our couriers require a signature/proof upon delivery and delivering to a PO Box does not provide this.

 

Will My Box be Gift Wrapped?

All our gift boxes come beautifully delivered in a white branded keepsake box.  The gifts are first bedded in tissue and enclosed with our branded wrapping paper and wax sealed.  The box is then shrouded with our crisp white belly band with our “Just for You” messaging.  Your gift will be delivered in a sturdy transit carton sealed with our branded tape.

 

Can I Include a Message?

Absolutely!  Just type your message against your chosen OohBox.  If you have multiple boxes in your order, you can have a personalised message for each.  Just let us know what you want to say and we’ll print and enclose your message Free of Charge.